Thank you again and we look forward to your next visit to the El Dorado Royale Riviera Maya, a SPA resort by Karisma. *** We look forward to another visit in April 2021 ;o). We never confirm the beds this are a request and we will work very hard in this area in order to avoid other guests get the same impression. The grounds are gorgeous and you can hear the ocean waves crashing 24/7. WiFi and parking are free, and this property also features 10 restaurants. Our Resorts; Specials; Celebrations; It takes a little getting used to, but once you adjust its actually very peaceful to not have harsh lighting. Overall, I was very pleased with the sanitation that was in place at the resort. The pool is a great size for 2 and connected to the lazy river which made walking to the swim-up bar a breeze. more. Were there things to improve? The only issue was service because the beach butler was hard to find. What are some of the property amenities at El Dorado Casitas Royale by Karisma? Of course, we accepted and our. Another heads up is cocktails cannot be delivered via room service (exception, mimosas with breakfast) so plan accordingly. We ate at Kampai the most, but we just love good Asian food/sushi. Leather sofas, dining sets, and bedroom furniture for your home. Claim your listing for free to respond to reviews, update your profile and much more. It is authentic mexican food and buffet style (though they had servers serving all the food instead of everyone touching all the utensils). If you want to nitpick the rooms, this is probably not your place until the rooms have been renovated. Does El Dorado Casitas Royale by Karisma have any great views? We have been going since 2003. It was a wonderful experience and the scenery was beautiful. Select Travel Date/Category Travel dates Categories. El Dorado Casitas Royale offers luxury, adults only all inclusive, Riviera Maya honeymoon, wedding and vacation packages in Mexico.. Top recommendation for a honeymoon in Mexico; Located centrally between Cancun and Playa del Carmen; Unique rooms and a nice variety of choices Cant wait to go back!!!! To arrive, we were dropped at the main lobby and greeted immediately. I CAN NOT begin to say enough about these two gentlemen. El Dorado Casitas Royale by Karisma Features, KM45, Carretera Cancun - Tulum, 77710 Mexico, All linens sanitized in high-temperature wash, Hand sanitizer available to guests & staff. After a very quick check in we were escorted by golf cart to our room. Likewise, thank you for your stay and be sure that for your next trip. As you are at the hotel, we would like to urge you to contact our chief concierge and guest service at the lobby of the El Dorado Casitas Royale Riviera Maya, a Spa Resort by Karisma as unfortunately, we can not identify you or your reservation from the information shared on this website We are truly very sorry to hear of your experiences and challenges encountered to date however we would like the opportunities to change your perceptions and ensure we go above and beyond for you during the remainder of your stay, surpassing all expectations. Even though they are in the process of repairing (after recent 2 hurricanes) and in the midst of COVID 19 they were adamant about giving the best service possible. El Dorado Casitas Royale is located in the heart of the Riviera Maya, facing the beautiful Mexican-Caribbean. Check prices, photos and reviews. By nature, I am a worrier and a little bit of a germophobe (my husband as I type "little bit). You won't be disappointed! At each restaurant, they ask if you have any food allergies of which they need to be aware. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. Maybe it’s something to do with the mile-long sandy beach it’s set on. When we were researching resorts, we saw mixed reviews about the food at the El Dorado Royale restaurants. The food was amazing. Dear jennirosari On behalf of the staff and management at El Dorado Casitas Royale Riviera Maya, a Spa Resort by Karisma we would like to thank you for sharing your review detailing your current experiences with us. I can’t imagine staying in another room smaller than this one when you open the door to your room, your bed is less than a foot away from hitting the door. A jewel on a mile-long strand of white beach. A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. Intimate elegance on one of the Top 10 Beaches in the World. Explore this resort. This is going to be a lengthy review, but hopefully you will find it super helpful. El Dorado Royale is an adult only five-star resort situated on the Riviera Maya (halfway between Cancun and Playa del Carmen). In the lobby, there is a bartender walking around while you check in offering the beverage of your choice. more. El Dorado Royale; El Dorado Maroma; El Dorado Casitas Royale; El Dorado Seaside Suites; EN | ES. With 13 gorgeous pools, seven restaurant options, a handful of bars, an incredible spa, and activities like yoga, snorkeling, and kayaking, guests will never be bored, or hungry, during their stay. All the restaurant menus were a digital QR code to be scanned by your phone. Both had a lot of menu options and the food was fresh and delicious. Heads up that this dinner cost $10/person and there is an extra charge if you want to take part in the wine pairing. Own or manage this property? We are avid water drinkers, so after the first couple days, they knew to have 6 extra bottles of water delivered to our room. Dear N3068Kvictor It has been really nice reading your detailed review of your holiday at El Dorado Royale, a Spa Resort by Karisma. El Dorado Royale is an adults-only, beachfront resort on The Riviera Maya. It features 7 restaurants with the exclusive Gourmet Inclusive Experience, more than a mile of a secluded beach area, a lavish spa, and concierge services. We probably could have called maintenance and had it fixed right away, but chose not to because it truly didn't matter. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. El Dorado Casitas Royale Welcome to a romantic, adults-only, all-inclusive escape in the heart of the Riviera Maya. The knobs on the closet and nightstands were lose, but again, not a dealbreaker here. We opted to do so by the pool in our casita. The indoor jacuzzi tub was perfectly situated, but the outdoor shower was my favorite. El Dorado Spa Resorts Special Offers. It is interesting to read that you enjoyed every detail of the Karisma Gourmet Inclusive Experience. All staff are "required" to wear masks, restaurants are set up for social distancing. Overall however, the must see is the dinner theatre at Fuentes! I feel bad writing this review because so far all the staff members have been great but everything here is old, rusty, dark, and dingy. Every staff member was helpful and nice. Room was adequately lit and again had plenty of space. We hope to you see again very soon at the El Dorado Royale Riviera Maya, a SPA resort by Karisma or another one of our Karisma Hotels and Resorts! Dear joshuar943 Thank you for your wonderful review of your experiences at El Dorado Royale Riviera Maya, a SPA resort by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. He made sure we knew exactly where everything was and where the best places to go were. This is the version of our website addressed to speakers of English in the United States. He was very conversational and attentive to our specific likes and dislikes. Traveling during COVID we were not sure what to expect but the resort had several bars & restaurants open. There are lights, but they are dim which does make it hard to see. There is also a minibar in the room that was kept well stocked with light snacks, soda, water and beer. Beautiful location with wonderful service. These guys were never out of reach and we could always contact either of them at any time--like when the rental car company was 2 hours late for pick up, we contacted Alejandro and he took care of the rest. I'll start with arrival. I hope we have the pleasure to welcome you once again very soon. Check-in: We arrived around 12PM and had roughly 3 hrs until check in. We did not have to ask for anything. El Dorado Maroma. They worked together to book all of our dinner reservations, spa treatments, and off resort play days. Resort Specials; All; Resorts. 478; 6; 15; 9; View. Riviera Maya, Mexico. Taxes and fees that are shown are estimates only. 1-844-887-9488. The restaurants were amazing and the wait staff made sure we were happy. Of course; but, so does every hotel if you are looking closely enough. Dear suzannewlamb, We are very appreciate your excellent feedback, be sure that I'll share your valuable comments with the rest of the staff . Cordially, Your Hotel Management Team, Hotels near El Dorado Casitas Royale by Karisma, El Dorado Casitas Royale by Karisma Rooms, Luxury Bahia Principe Hotels in Riviera Maya, Grand Palladium Hotels & Resorts in Riviera Maya, Adults Only and Adult Friendly Resorts Riviera Maya, Riviera Maya Adults Only All Inclusive Resorts, Hotels near The Nicklaus Par Three Experience at Vidanta Riviera Maya, Hotels near Iberostar Golf Club Playa Paraiso, Hotels near Jardin Botanico Dr. Alfredo Barrera Marin. Activities: We didn’t really do a lot, but the gym was open with reservations. She offered other services (massages, etc. There were also many activities throughout the day if you kept your eyes open, including a tequila tasting. I don't know if you can request a concierge team, but if you can, definitely request them! Like most, I was concerned with traveling during COVID, but happy that I took the risk. What are some restaurants close to El Dorado Casitas Royale by Karisma? It was well worth every penny we spent and will definitely be back in the very near future. The El Dorado Royale, a spa resort, sits on a 1.5-mile stretch of the Punta Brava beach and is softly nestled against 450 acres of tropical rainforest. Neither of them were pushy or overbearing, but only wanted to make sure that our trip was the best it possibly could be. Ivan the bell boy went above and beyond to take care of us. welcome cocktails were delicious. For some people, a vacation is all about warm sun, cold drinks and a comfortable chair. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Try the "Jonathan Sorpresa" a very light and delicious cocktail. With that said, Fuentes and Mexican Fiesta were well worth the extra money. 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